Quality Assurance Intro

What is quality?

• A measurement such as a quota or part production rate

• A predictor of profit

• Ability of a product or service to meet customer needs

• Any kind of inspection done of a manufacturing company

All of the following are steps toward managing quality except:

• resource management

• planning

• control

• improvement

Which of the quality categories is the most important?

• Customer-focused

• Manufacturing-focused

• Produt-focused

• Data-focused

After checking product quality, an abnormal number of defects are found. Since our standards are not met, the next step is to take corrective action. We can use the PDCA cycle. What is PDCA?

• Plan, Do, Check Act

• Prevent, Determine, Certify, Analyze

• Plan, Don't, Check, Active

• Prevent, Downtime, Cycle, Assist

What is a metric?

• The same as KPI

• a verifiable measure stated quantitatively or qualitatively

• A procedure

• A policy

Quality control has 3 key steps. The first involves measuring important parts of the product. Then second is verifying whether the measurements meet the standard. What is the third step in the quality control process?

• Taking corrective action if standards are not met

• Doing regular inspections during maintenance

• Planning the production processes

• Gathering data using an external audit

An audit is one way to gather data for quality control. There are 4 phases: prepare, perform, report and _____.

• Planning

• Analysis

• Inspection

• Follow-up

What is an advantage to conducting an internal audit instead of an external audit?

• It might be biased.

• More accurate

• Cheaper

• More expensive

During an audit, Tomas finds that a coupling is inappropriately aligned and the technician on duty immediately fixes it. Should the audit still report the misalignment?

• Yes, always

• No, not necessary if immediately corrected

• Only if it's an internal audit

• Only if it is an external audit

What is a nonconforming product?

• has a small defect within acceptable tolerance levels

• doesn't meet the quality standard

• product that performs better than expeted

• experimental product