Year 10 - Quality

A ‘high quality product’ means:

• a) the product will never go wrong

• b) customers will always be able to re-use the product

• c) the product meets customers high expectations

• d) the product is made from the highest quality materials

Which one of the following is not a benefit to a firm from producing quality products:

• customers loyalty is likely to be high

• b) all customers will be prepared to pay very high prices for the products

• customers may tell other people about the products

• the costs of returns and product failures is likely to be low

Which one of the following statements about quality is true?

• Quality is an issue only for manufacturers

• The quality of services offered by a bank cannot be measured

• Low priced products are always low quality

• d) Tertiary sector businesses should assess quality of their products

Quality control in a factory is usually achieved by:

• testing all completed products

• b) testing a sample of completed products

• asking customers to check quality

• testing materials as they arrive at the factory but not the finished product

Quality assurance means:

• a) checking all finished products for faults

• b) setting quality standards at all stages of products

• c) assuring customers that products are of the highest standard

• d) assuring workers that the work they do is of a high quality

One of the main differences between quality control methods and quality assurance is:

• a) quality control is based on inspection of finished products but quality assurance involves workers at each stage of production

• b) quality assurance guarantees that no faulty products will ever be made but quality

  control only tests a sample

• c) quality assurance standards cannot be set in tertiary sector businesses but quality control can be used in service sector businesses

• d) workers are more involved in quality control systems than they are in quality assurance systems

Which one of the following is not a disadvantage of quality control?

• a) Expensive to pay employees to check the products

• b) Doesn’t find why the fault occurred

• c) Some faulty products may be discovered

• Increased costs if faulty products are scrapped

Which one of the following is a disadvantage of quality assurance?

• a) Tries to eliminate faults

• b) Expensive to train employees to check products

• c) Customer complaints are reduced

• d) Expensive to train quality control inspectors

Which one of the following is a feature of total quality management?

• a) All the production will be sold

• b) Quality is built in to every part of the production process

• c) More inspectors are needed to check on quality

• d) No customers will complain about the product

Which one of the following is a benefit to a business of having a ‘Quality mark’ associated with its product?

• a) It illustrates the brand image of the product

• b) It give the product an easily recognisable name

• c) It means the business will increase its market share

• d) Customers can be sure the product meets a particular standard