Technical Support Quiz

Technical Support Quiz

Professional Development

6 Qs

quiz-placeholder

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Technical Support Quiz

Technical Support Quiz

Assessment

Quiz

Education

Professional Development

Practice Problem

Medium

Created by

Eric Bausewein

Used 4+ times

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6 questions

Show all answers

1.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Which ways are we able to integrate our customer's data? (Select all at apply)

Clever

Classlink

PowerSchools

Skyward

Manually using spreadsheets

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is our goal to have a customer's account integrated and set up?

1 Day

7 Days

14 Days

We don't have a goal.

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which tool is more popular amongst our districts?

Surveys tool

Climate tool

Voice tool

Skills tool

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When handing over a new customer for integration, which program is used to alert the Technical Team?

Intercom

Help Scout

JIRA

Sales Force

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which role isn't one that is used in our Skills tool?

District admin

Assistant

Account owner

Certified

6.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Select all of our single sign in options we offer. (Select all that apply)

Clever

Pearson

Microsoft

Classlink

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Google

Continue with Google

Email

Continue with Email

Classlink

Continue with Classlink

Clever

Continue with Clever

or continue with

Microsoft

Microsoft

Apple

Apple

Others

Others

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