Front Office Introduction - LHO 2.1

The ----- century was the beginning of the lodging industry

• 15th

• 16th

• 8th

• 10th

the word Hospitality comes from the word -----

• Hopital

• Hoteliere

• Hospice

• Hoplite

the first City Center hotel was built in -------

• New Paris

• New Englan

• New Jersy

• New York

in 1980 the first school for hoteliers was founded by Mr. Tschumi and Mr.Armleder ---------

• Ecole Hoteliere de Lausanne "EHL"

• The Ecole Global

• Ecole de Mondial

• Ecole Hotel school

A .............. provides travelers with lodgings and free parking facilities usually located along highway

• Resort

• Casion

• Motel

• Condo

Communication creates a link between Humans in order to facilitate their .............

• Actions

• Needs

• Happiness

• Anger

the communication process is a combination of the sender , message , receiver and -------

• Feedback

• Interaction

• Point of View

• Callback

one need not stay professional at all times as a receptionist

• True

• False

A Luuxury hotel can be classified as a ----------

• 2 Stars

• 5 Stars

• 3 Stars

• 4 Stars

AH & LA is an abbreviation for .......................

• American Hotels & Lodging Association

• All Hotels & Lodging Association

• American House & Lodging Academy

• All are wrong Answer