CS_PKT_May '23 1st fortnight

Pending Auto Close logic is associated with the Calling Priority selected in the Freshdesk Reporting?

• Yes

• No

• Maybe

Customer raised a concern with regards to a P0 issue but is neither answering the call nor responding to emails to share complete details of the issue, you move the ticket to pending status waiting for customer response. In which of the given cases will the Ticket get auto closed?

• Calling Priority selected in Freshdesk is P2 and no activity on the Ticket for over 48hrs

• Calling Priority selected in Freshdesk is P1 and no activity on the Ticket for over 12hrs

• Calling Priority selected in Freshdesk is P0 and no activity on the Ticket for over 48hrs

• Calling Priority not selected and no activity on the Ticket for over 12hrs

Customer came on Chat but haven't stated any specific concern and is not responding to calls either, so what would be relevant disposition here?

• Chat Dropoff

• Spam

• General Enquiry - Others

Is it mandatory to try calling the customer in case of Chatdrop off cases?

• Yes

• No

• Optional

Customer sent a parcel through a Bike Taxi and raised a complaint that Captaiin haven't delivered the parcel. Should we help the Customer to track his parcel in this case or deny any help and ask him to contact the Captain himself?

• Yes, we may try connecting with the Captain and may take City Ops if required to track the package and help the customer by sharing all the required details about the Captain.

• No, deny the customer claim and resolve the issue

• Share the Captain number and ask the Customer to contact the Captain himself and deny any help on this case

Parcel not delivered issue, when tried to connect with the Captain he confirms the delivery at the given location. Do we have disposition based on the service Opted by the Customer ie., Bike Taxi or Rapido Local?

• Yes

• No

Identify the verb in the given sentence - "Jay accepted the job offer."

• accepted

• Jay

• job

• the

Identify the correct sentence

• The table was set-knives forks candlesticks were all in their place.

• The table was set knives, forks candlesticks were all in their place.

• The table was set-knives, forks, candlesticks, were all in their place.

• The table was set – knives, forks, candlesticks — were all in their place.

A customer approaches Customer Support stating that he has been charged extra for the ride. After doing a system check you see that he has changed his drop location. In this case, will you refund the difference amount to the customer ?

• Yes

• No

• Maybe

Can a customer change his drop location during the ride?

• Yes, he can

• No

• Possible for few areas