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Team Abby: May 13, 2023

Authored by Abegail Fabregas

Other

Professional Development

Used 1+ times

Team Abby: May 13, 2023
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10 questions

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1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

A lip product is in which product categories?

Complexion

Non-Complexion

Skin

None of the above

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

We can let our customers know that cancel/refund is based on the scanned label and not the actual return

True

False

3.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

This weekend we will send our monthly FREE SHIPPING campaign - the code will be _

MAXOUT

FREESHIP

MAXIN

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

We're already accepting Paypal payment on TBYB orders

True

False

5.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

The customer wanted to cancel the subscription and delete her account. What will you do?

Escalate to Delete Account

Skip the ticket

Address the request of cancellation of the subscription first.

6.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Discount (DS20-ANVBEKNN) - This sample code is eligible for exchanges

Yes

No

7.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

The customer is asking where's the $50 or $200 code after answering the survey or review. What will you do?

Send GENERAL > Didn't Receive Review Code

Escalate to Focus Group

Send CS Code to customer

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