Present perfect and IT support

What has been done to fix the issue with the computer?

• Restarted the computer

• Installed a new program

• Both a and b

• None of the above

What has been the result of running a virus scan on the computer?

• No viruses were found

• The computer is infected with a virus

• The virus scan is still running

• None of the above

What has been tried to resolve the issue with the printer?

• Checked the ink levels

• Restarted the printer

• Reinstalled the printer driver

• All of the above

What has been done to troubleshoot the internet connection issue?

• Reset the router

• Checked the network settings

• Contacted the internet service provider

• All of the above

What has been the outcome of updating the software on the computer?

• The software is up to date

• The computer is running faster

• The software update caused a new issue

• None of the above

What has been tried to resolve the issue with the email account?

• Checked the spam folder

• Changed the password

• Checked the server settings

• All of the above

What has been done to address the slow performance of the computer?

• Deleted temporary files

• Run a disk cleanup

• Installed more RAM

• All of the above

What has been the response to the customer's request for assistance with setting up a new program?

• The program has been installed successfully

• The customer needs to purchase the program first

• The technician needs more information about the program

• None of the above