Communicating for success

What should you NOT do at the end of your employee evaluation meeting?

• Thank your manager for taking the time to do the evaluation.

• Keep your self-evaluation to yourself.

• Thank your manager for the guidance.

• Thank your manager for the feedback.

Zoey is studying for a career in beauty and wellness. Which of the following will be the basis of all long-lasting relationships with Zoey’s clients and coworkers?

• upselling productively

• marketing skillfully

• communicating effectively

• styling expertly

Which of the following is NOT one of the practical steps for effectively communicating in the workplace?

• React instead of responding.

• Believe in yourself.

• Talk less and listen more.

• Be attentive.

Abigail’s policy as a beauty pro is to allow her clients to be no more than 15 minutes late before they are required to reschedule. She does, however, build in a bit of extra time in between clients to allow for someone who is less than 15 minutes late. When this does happen, she keeps the appointment and politely reminds the client of her late policy. When clients are more than 15 minutes late, she also usually keeps the appointment and simply reschedules the subsequent clients with her apologies. Where is Abigail going wrong?

• She should not mention her late policy when clients show up tardy.

• Her 15-minute policy should really be a 5-minute policy.

• She should not keep appointments for very tardy clients at the expense of subsequent clients.

• She should not build in any extra time to allow for slightly tardy clients.

It is 12:20 in the afternoon, and Javier’s client Hannah has just arrived 20 minutes late for her appointment. Javier will need exactly 1 hour with Hannah, and his next appointment is at 2:00 PM. What should Javier do?

• Refuse to keep Hannah’s appointment and politely tell her that she can no longer be his client.

• Agree to keep Hannah’s appointment and not bring up the fact that she was late.

• Refuse to keep Hannah’s appointment and politely tell her that she must reschedule.

• Agree to keep Hannah’s appointment and politely remind her of the late policy.

Which of the following would be the LEAST appropriate response to a client who starts gossiping?

• Give a quick tip for treatment and home care.

• Quietly join in the gossiping.

• Start talking about the styling you’re doing.

• Change the subject.

Which of the following should you do as your employee evaluation draws near?

• Perform a self-evaluation.

• Dramatically improve your behavior.

• Try to delay the evaluation.

• Try not to take the evaluation too seriously.

Not crossing your arms when listening to clients or team members is an example of ______.

• being aware of your body language

• using correct English

• speaking clearly and loudly enough for people to hear

• always remembering that listening is the best relationship builder

The discussion with the client that determines the client’s needs and how to achieve the desired results is the ______.

• client intake

• service record

• total look concept

• client consultation

When is it appropriate to go to your manager with a complaint about a colleague?

• never

• always

• after you have tried everything to handle the problem yourself

• anytime a colleague has done something to upset you