
Daily Quiz 16 Mei 2023
Authored by kun herawati
Arts
Professional Development
Used 1+ times

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5 questions
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1.
MULTIPLE CHOICE QUESTION
5 mins • 20 pts
Nanda terhubung dan meminta kamar hotelnya menghadap ke laut. Berikut adalah case category yang digunakan...
I-I3-H // Perihal Kamar Hotel
I-H14-H // Cara Mengatur Pemesanan
I-I26-H // Informasi Umum Perihal Hotel
2.
MULTIPLE CHOICE QUESTION
5 mins • 20 pts
Bunga terhubung ingin merubah nama dari Bunga Zainal menjadi Bunga Zainudin untuk Lion Air. Lalu CCO informasikan tidak bisa dan sarankan refund dan customer hanya bilang "yailah". Berikut adlah case category yang digunakan
I-C15-D // Informasi Perihal Refund
I-C1-D // Status Refund
I-J8-D // Informasi Terkait Revisi Perubahan
3.
MULTIPLE CHOICE QUESTION
5 mins • 20 pts
Keysa memiliki tiket maskapai AirAsia dan terdapat perubahan jadwal dari maskapai lalu sudah ajukan reschedule ke AVA namun infokan jika belum mendapat e-tiket barunya dan diarahkan ke tiket.com. Berikut adalah case category yang digunakan
R-I5-G // Perubahan jadwal
R-J5-G //Tiket Baru dari Maskapai
R-J1-D // Pengiriman Ulang E-tiket
4.
MULTIPLE CHOICE QUESTION
5 mins • 20 pts
Berikut untuk SLA refund tiket hotel gagal issued
1 Hari kerja
14 Hari kalender
1 Hari kalender
5.
MULTIPLE CHOICE QUESTION
5 mins • 20 pts
Berikut adalah case category yang digunakan untuk customer yang menanyakan penambahan bagasi maskapai native
I-K14-D // Boarding pass
I-K19-D // Informasi Penambahan Fasilitas
I-K17-D // Travel Document
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