Starbucks quiz

What creature is on the Starbucks logo?

• Mermaid

• Octopus

• Siren

• Fairy

Answer explanation

Contrary to popular belief, the Starbucks logo is not a mermaid! It is a two-tailed creature called a siren, and is meant to be as seductive as coffee.

Which of these processes belong to the supporting processes of Starbucks?

• Human Resource Management

• Store Operations Management

• Marketing and Sales

• Product Development

The taste of coffee across all the Starbucks outlets should stay be same. This is an example of...

• Sensory critical to quality characteristic

• Physical critical to quality characteristic

• Time-oriented critical to quality characteristic

• None

Starbucks makes sure they buy and serve high-quality coffee that is responsibly grown and ethically traded. To do this they set up a set of standards called C.A.F.E.

• True

• False

For Starbucks the focal point of all quality control should be...

• Price focus

• Customer focus

• Manufacturing cost

• Infrastructure cost

If variability of the Starbucks coffee decreases, its quality...

• should remain unchanged

• should decrease

• should increase

• may increase or decrease

Identification of customer and listening to the voice of customer are a part of

• Quality Assurance

• Quality Planning

• Quality Control and improvement

• Quality Execution

"The quality of the coffee is defined by the customer" is

• an unrealistic definition of quality

• a user-based definition of quality

• a manufacturing-based definition of quality

• a product based definition of quality

Inspection of the coffee is a part of Starbucks'...

• quality control

• quality planning

• quality improvement

• quality circle

What is the common term used when ordering a size small at Starbucks?

• Short

• Small

• Tall

• Venti

Answer explanation

The 12 ounce “tall” is considered a small coffee at Starbucks. The short cup is the extra small size that is offered for any hot drinks or as a kids' size.