BSBLDR412

What is NOT considered a electronic form of communication?

• Emails

• Memos

• Websites

• Text Messaging

What is NOT considered a non electronic form of communication?

• Notices

• Posters

• Business Proposals

• Websites

What is NOT considered an effective listening technique?

• Interrupting

• Being Patient

• Empathizing

• Maintaining Eye Contact

What are three characteristics of verbal communication?

• Pitch

• Speed

• Gestures

• Volume

What are three characteristics of non verbal communication?

• Clarity Speech

• Body Language

• Eye Contact

• Facial Expressions

True or False

It is important to keep your communication as simple as possible, avoiding slang and jargon when faced with a language barrier?

• True

• False

True or False

Encouragement is an effective method for building a strong positive workplace culture

• True

• False

What are three examples of mechanical media?

• Social Media

• Magazines & Newspapers

• Video Conferences

• Email

What are three examples of respectful communication?

• Taking things personally

• Being thoughtful

• Staying Calm

• Listening actively

True or False

As a leader, it is important to develop and maintain effective communication skills with the workplace

• True

• False