Customer says, "Let's cut to the chase!"

• Customer wants to get to the main point quickly.

• Customer wants more options to choose from.

• Customer is trying to help you in finding a solution.

Customer says, "It's a piece of cake!"

• It's something difficult to address.

• A small problem showed up.

• It's easy or simple.

Customer says, "Keep me in the loop!"

• After a long conversation, customer cannot find a solution.

• Customer wants to be informed or updated.

• Customer needs to repeat all the issue again.

Customer says, "I don't like being put on hold."

• Customer dislikes being waiting on the phone

• Customer dislikes calling again to get a solution.

• Customer dislikes being asked to stop talking and listen actively.

Customer says, "Give me a heads up."

• Customer wants to know the origin of a problem.

• Customer wants a solution right away.

• Customer wants to be informed in advance.

Customer says, "Could you explain the issue to me in a nutshell?"

• Customer wants the complete explanation of a problem.

• Customer wants a brief summary of the situation.

• Customer means he/she is getting crazy because of the issue.

Customer says, "They dropped the ball on my order."

• Customer wants a refund for a lost order.

• Customer means there was a mistake or fail.

• Customer means his/her call is being bounced to different departments.

Customer says, "The product I received is not up to par."

• The product doesn't comply with the expected quality.

• The product exceeded all the expectations.

• The product is not ready for being used.

Customer says, "Let's make sure we're on the same page."

• Customer didn't get the book he/she had purchased.

• Customer is talking about the company policies.

• Customer wants to be sure you both found an agreement.

Customer says, "I've lost my patience!"

• Customer didn't receive the correct order.

• Customer feels frustrated or annoyed.

• Customer wants a refund for an item.