Probation Shift Leader Test

For VND QR, which VND QR selections are using our own QR instead of 3rd party provider.

When you check simulation, VCB bank is disappear from the deposit page. Kindly list all the possibilities reasons that causing the VCB bank disappear from the deposit page? (VCB bank working fine at the moment)

In BO, where to check for merchant min/max, rate and fee?

When a bank force update password, what are the full steps for handling updating password?

When an account been locked, what are the steps that you should do to handle this situation when our own account team not available.

When there was manual deposit/double scan for TCB QR deposit. What are the SOP for handling this situation?

WLP have VN13, VN20 and VN21

 

For example: Today at midnight 4am, VN21 suddenly unable to access and the TV is shut down. How do your troubleshoot and solve this TV issue? Also write in details for handling the operation during this situation and the reason you taking that action.

One day, our CIM12345 get lock suddenly without any reason. Account team has informed JC about this, and they are on their way to unlock the account.

 

Meanwhile, there is few deposits by XPY00007 into the locked account. We have informed merchants that we will need to wait for our account to be unlock then we are only able to check on the relevant deposit.

 

A week has passed, and merchant keep come to inquiry and already impatiently about the issue. What can we do to handle the deposit inquiries from the merchant?

Assume that our THB robot has break down and tech will need times to reboot or fix it.

 

If is were you who is leading the particular shift, how will you inform the merchant? Please write out the announcement that you will post to merchants in Skype.

As referred to the picture, that all the deposit appeared to be failed. Based on your understanding, what are the possibilities reason causing this issue and how will you handle?