MNL NDS Quiz Bee

What is the goal for ADR?

• 90%

• 100%

• 85%

• 95%

1.      SP was queued for AHR Critical Violation due to Confirmed Counterfeit, what are the acceptable document(s) for Confirmed Counterfeit?

• LOA and LA

• LOA, LA or Invoice

• LOA, LA, Invoice and POA

• Invoice and POA

SP said that they no longer wish to sell on Amazon on their IT marketplace, SP AHD has violation and was queued for pre-enforcement for their IT marketplace, account will be enforced after 72 hours, how will you address the request of the SP?

• Direct SP to contact SPS for advice on how to close their selling account in IT marketplace

• Encourage SP to address violation on the AHD and prevent account deactivation

• All of the above.

Inbound call came in with the queue [e-mail] and the SP was already enforced at that moment, what is the correct queue specialist should create?

• ahs-pi-ahr@

• ahs-pi-premium-support@

• ahs-pi-pe-inbound-call@

During IBC, specialist need more time to investigate SP question, what are the proper way to communicate with the SP?

• Inform SP that you need more than 5 to 10 minutes to investigate SP concern, advice to hold on the line.

• Inform SP that you need 3 to 5 minutes to investigate SP concern, advice to hold on the line.

• Inform SP that you need some time to investigate SP concern, advice to hold on the line.

• All the Above

Seller is enforced for Risky Relations. What details can we share with the seller about the PA?

• Provide SP with the PA Storefront name and registration date

• Provide SP with the PA Storefront name, registration date and Marketplace

• Provide SP with the PA storefront name, registration date, Marketplace and Enforced Reason

ADR Stands for

• Audit Defective Rate

• Audit Defect Rate

• Audit Defects Rate

SP IBC in to ask about a pre-call blurb they received, you check the PI and there is an unassigned pre-enforcement task, what should the spec do?

• Lock the unassigned task to yourself, treat the IBC call as the initial AHS outbound call and will not create another task for the IBC.

• Inform SP that AHS will outreach and verify the EC number

• Create a ahs-pi-ahr@ task and proceed to IBC call

• Lock the unassigned task to yourself, treat the IBC call as the initial AHS outbound call and will create another task for the IBC.

Seller in UK Marketplace can submit which of the following documents to dispute a Copyright infringement? Choose all that apply.

• Invoices

• DMCA

• Letter of Authorization(LOA)/Licensing Agreement(LA)

When do we use the Composite Defect Score Sub Reason Code in PI?

• If the SP's query is in AHD

• If the SP's query is in AHS Scope

• If the SP's query is in AHR Scope