Customer Relationship Management & Live Chat

What does CRM stands for?

(a)  

What are the functions of CRM?

• Sales monitoring

• Build prospects and customer database

• Log Follow-up & Support Communications Properly

• Deal updating

• all of the above

You can build prospects and customer database through

• Met at events or meetings

• website

• all of the above

How does CRM monitor sales?

• By setting a deal opportunity for every prospect added

• By not reminding the team that every account is possible "sales opportunity"

• all of the above

Live Chat Support is one way of ensuring that your customers are properly taken care of.

• True

• False

Why do you have to log follow-up and support communications properly?

• To include outreach such as releasing relevant articles, training, educational content, etc.

• For tracking and transparency

• To improve communication with new ones

Why do you have to update your "deal"?

• For tracking and transparency

• To remind the team that (every) account is a possible “sales opportunity”

• To come up with new content and approach "ideas" to keep in touch (without spamming)

What is the best example of a messenger marketing tool?

• chatbot

• ManyChat

• Messenger

In live chat when you enable notification so you will receive a notice when there is a live chat message.

• True

• False

You don't have to Connect your ManyChat account to your FB page to use it.

• True

• False