Macess

1.       What tabs have to be filled out to save the Service Form?

• A.      Contacts Tab, Resolution Tab, Remarks Tab, and Information Tab

• A.      Contacts Tab, Resolution Tab, Remarks Tab, and Details

• A.      Contacts Tab, Resolution Tab, Remarks Tab, Detail and Status Tabs

• A.      None of the Above

1.       Do you fill out the Status tab if you are submitting a form to workflow?

• Yes

• No

1.       You can find previous service forms by clicking the folder next to the member ID number.

• True

• False

1.       What information is put in the Remarks Tab?

• A.      Reason for call

• A.      Information provided to member

• A.      Both A & B

• Neither

1.       Which one do you use for the Hippa section if the caller has an authorization on file in Macess Folder for General Power of Attorney?

• A.      HIPPA

• A.      Not on file

• A.      Member

• A.      POA

1.       The Resolution Tab does not need to be used on every call.

• True

• False

1.       How many workflow cases would you make if a member is needing to change their address and submit a grievance?

• 1

• 3

• 2

• None of the Above

1.       Can you attach your service forms to another reps service form?

• What?

• Yes

• No

• I think so....

1.       What does the invalidate button do?

• A.      Deletes the service form you made

• A.      Informs the processor to disregard the SF

• A.      None of the Above

1.       Where do you find the Invalidate button?

• A.      Under File

• A.      Under Status Tab

• A.      Under Actions

• A.      Under View