Ag. Sales CDE: Area Exam- 2020-2021

_______ hire salespeople to sell merchandise and services to consumers.

• Manufacturers

• Wholesalers

• Retailers

• Employees

What is the term used to describe the task that a salesperson does that includes stocking shelves, marking merchandise, building displays, maintaining adequate stock, studying merchandise, taking inventory and keeping the selling area neat and clean?

• Nonselling duties

• Customer Relations

• Entrepreneurship

• Human Relations

Which of the following is not a personality trait needed by salespeople?

• Ambition

• Honesty

• Self-confidence

• Argumentative

There are five stages in a customer's buying process: desire, action, attention, conviction, and interest.

What is the correct order of these stages?

• desire, action, attention, conviction, interest

• attention, interest, desire, conviction, action

• interest, desire, attention, action, conviction

• attention, interest, desire, action, conviction

Kaitlyn is shopping for a vase for her floral shop. As she walked into Hobby Lobby and the saleswoman greeted her with a "Good morning!" What type of approach did the saleswoman use?

•  Merchandise approach

• Welcome approach

• Service approach

• Self-introduction approach

Clues that the customer is ready to buy are referred to as _____.

• Buying signals

• Sale signals

• Ready cues

• Green lights

Which of the following is an attempt to close the sale at the earliest, most convenient point by making a closing statement when the customer is ready to buy?

• Selection Close

• Buying Close

• Ending close

• Trial close

When talking with their seed rep, Stan Mitchell, Triple M Farms expresses concern that germination rates for the seed they bought from Stan last vear were lower than expected. This is...

• An objection

• A feature

• A prospect

• A rapport building topic

It is called a _____ close if the salesperson offers a bonus or something extra to persuade the customer to make the purchase.

• Premium Close

• Choice Close

• Ask-Your-Customers-to-Buy Close

• Last-Chance-To-Buy Close

 What are three other names for sales receipts?

• Sales slips, sales checks, or sales forms

• Sales duplicates, sales records, sales forms

• Sales checks, sales forms, Sales duplicates

• None of the above, only sales receipts