
REFRESHER STAGE 2
Authored by rc462t74bg apple_user
Business
Professional Development
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21 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the general turnaround time for billing investigations?
24 - 48 hours
3 - 5 business days
5 - 7 business days
8 - 10 business days
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which team handles voice and airtime billing investigations
TS
CC HELP DESK
SPOC
LNR
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
TRUE OR FALSE: Usage disputes where Voice / SMS / Data records are greater than 90 days old are eligible for a billing investigation.
TRUE
FALSE
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What type of memo code should you use if the customer calls in in regards to a bill inquiries and dispute call?
DSPT
BILL
CRED
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
TRUE OR FALSE: A customer can transfer their number to TELUS if their service is cancelled with their old service provider.
TRUE
FALSE
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
TRUE OR FALSE: Customers wishing to port their number over to TELUS are responsible for any termination fees with their old service provider if applicable.
TRUE
FALSE
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Wireless to Wireless transfers can take up to (a) to complete.
2.5 hours
1.5 hours
3.5 hours
4 hours
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