*RCI - Casino Section 5 and 6

What is the information that we need to add when adding the two digit code 7T?

• TP Name & TP Agency Name

• Casino Trade Agency number & TP Agency Name

• TP Agency number & TP Name

• TP Agency number & TP Agency Name

They are an individual contractor who markets to a database of their own casino players. (a)  

• Next Cruise Agent
• Club Royale
• Travel Partner
• Royal Reps

TRUE or FALSE: For us to verify that the agency number in the reservation is a Travel Partner, we should check Siebel Loyalty and CRMS

• TRUE

• FALSE

If an RR support team member is unavailable due to being on another line, away from their desk, or it is outside of office hours and you're able to offer assistance but RR Agent declined, what email should we use to contact RR Team?

(a)  

Guest Drew called in and asking regarding the comp amount applied on his booking. Upon checking on his booking, you found out that it is on a Royal Rep booking. How would you assist the guest?

• Advise the guest that booking is under Royal Rep and he needs to reach out with his Royal Rep regarding his question. 

• Advise the guest that booking is under Royal Rep and we must provide the RR Team email to answer his question.

• Assist the guest and provide the information that the guest needed.

• Ask approval from Leadership to discuss the information needed by the guest.

For Casino Trade Booking, when will the commission be paid if the booking is made on 01/15/23 and the sailing ended on 04/26/23?

• Travel Partner will receive commission by the end of May.

• Travel Partner will receive commission the following month, after the booking creation date.

• Travel Partner will receive commission by the end of April.

• Travel Partner will receive commission by the end of March.

What is the template to request if the guest would like to update the ship and sail date and reuses offer prior to penalty and before offer expires?

• Update Offer Value - Non Certificate

• Unredeem Offer

• Update Redemption (change to ship/sail date)

• No Offers Loaded / Not Receiving Offers

  Marketing Update

DG Anna called in and provided her Royal rep reservation, she wanted to book a flight and pay for it. How would you assist the guest?

• Provide contact number of Air2Sea

• Advise guest to contact her Royal Rep to book flights for her.

• Book the flight but she need to contact Royal Rep to make payment.

• Book and take payment for her flight reservation.

TRUE or FALSE: A guest can call us and cancel their Royal rep booking.

• TRUE

• FALSE

TRUE or FALSE: Travel Partner Special Rate is combinable with Group Rates

• TRUE

• FALSE