AI/ML in Customer Satisfaction (2)

What can AI/ML analyze to determine sentiment?

• Customer purchases

• Customer preferences

• Customer feedback and reviews

• Customer personal information

How can chatbots and virtual assistants help businesses?

• Provide instant customer support

• Create personalized product recommendations

• Analyze social media conversations

• Streamline operations

What do AI/ML algorithms analyze to provide personalized recommendations?

• Customer purchases

• Customer feedback

• Customer browsing history and preferences

• Customer personal information

What can AI/ML algorithms predict based on historical data?

• Customer behavior and preferences

• Customer purchases

• Customer feedback and reviews

• Customer personal information

How does AI/ML help in streamlining operations?

• By providing personalized recommendations

• By automating repetitive tasks

• By monitoring social media platforms

• By predicting customer behaviour

What can AI/ML monitor on social media platforms?

• Customer purchases

• Customer feedback

• Customer browsing history

• Customer sentiment and emerging trends

How do voice assistants assist customers?

• By providing instant customer support

• By creating personalized product recommendations

• By streamlining operations

• By answering questions and providing recommendations

What does AI/ML analyze to provide personalized product recommendations?

• Customer purchases

• Customer feedback and reviews

• Customer browsing history and preferences

• Customer personal information

What can predictive analytics help businesses anticipate?

• Customer purchases

• Customer feedback and reviews

• Customer behavior and preferences

• Customer personal information

How does AI/ML help businesses understand overall customer satisfaction levels?

• By analyzing customer behavior and preferences

• By monitoring social media platforms

• By automating repetitive tasks

• By analyzing customer feedback, reviews, and social media posts