COMMUNICATING IN CUSTOMER SERVICE
1st Grade
•10 Qs
Similar activities
Warm-up
1st - 12th Grade
•12 Qs
Bukber TokoXL Quiz
1st Grade
•15 Qs
Prévention santé adolescents - mes émotions ça déménage !
1st Grade
•7 Qs
Strengths and Weaknesses Quiz
1st Grade
•10 Qs
Intégration au Québec
KG - Professional Development
•6 Qs
social skills
1st - 4th Grade
•12 Qs
how well do you know Harry Potter?
KG - Professional Development
•12 Qs
Things about Japan
1st Grade
•10 Qs
COMMUNICATING IN CUSTOMER SERVICE
Quiz
•
Life Skills
•
1st Grade
•
Hard
MUHAMMAD (AS)
Used 1+ times
FREE Resource
10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
1. What is a definition of communication?
A. The process in which information, ideas, and understanding are shared between two (or more) people
B. The process of gathering information; building a historical database; and developing an understanding of current, potential and lapsed customers
C. Speaking, using words and terminology that others can comprehend.
D. Communication by using the written word so that others can understand the intended message.
2.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
2. What is the definition of customer intelligence?
A. The process in which information, ideas, and understanding are shared between two (or more) people
B. The process of gathering information; building a historical database; and developing an understanding of current, potential and lapsed customers
C. Speaking, using words and terminology that others can comprehend.
D. Communication by using the written word so that others can understand the intended message.
3.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
3. How many methods of communication?
A. 3 methods
B. 4 methods
C. 5 methods
D. 6 methods
4.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
4. What is the definition of voice?
A. A variation in the pitch, timing, or loudness of the voice.
B. The highs and lows of the voice
C. Speaking, using words and terminology that others can comprehend.
D. Tone and inflection of voice, facial expressions, posture, and eye contact.
5.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
5. What is the definition of pitch?
A. A variation in the pitch, timing, or loudness of the voice.
B. The highs and lows of the voice
C. Speaking, using words and terminology that others can comprehend.
D. Tone and inflection of voice, facial expressions, posture, and eye contact.
6.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
6. These are some of the characteristics of voice revealed except:
A. Level of satisfaction
B. Attitude
C. Gender
D. Beautiful
7.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
7. These are some of the characteristics of voice revealed except:
A. Mood
B. Energy level
C. Body gesture
D. Status
Create a free account and access millions of resources
Similar Resources on Wayground
10 questions
COMMUNICATION PMG3144
Quiz
•
1st Grade
9 questions
Staying on Task/Focus
Quiz
•
KG - 5th Grade
10 questions
FIRE matrix quiz
Quiz
•
1st - 5th Grade
15 questions
reversible & irreversible changes (PYP4)
Quiz
•
1st Grade
5 questions
Suivre la clientèle en français et en anglais
Quiz
•
1st - 5th Grade
15 questions
LASALLIANS CARE FOR THE EARTH
Quiz
•
1st - 5th Grade
15 questions
Teamwork (for Ages 6-8)
Quiz
•
1st - 5th Grade
9 questions
Robodex Pendant
Quiz
•
1st Grade
Popular Resources on Wayground
10 questions
SR&R 2025-2026 Practice Quiz
Quiz
•
6th - 8th Grade
30 questions
Review of Grade Level Rules WJH
Quiz
•
6th - 8th Grade
6 questions
PRIDE in the Hallways and Bathrooms
Lesson
•
12th Grade
10 questions
Lab Safety Procedures and Guidelines
Interactive video
•
6th - 10th Grade
10 questions
Nouns, nouns, nouns
Quiz
•
3rd Grade
25 questions
Multiplication Facts
Quiz
•
5th Grade
11 questions
All about me
Quiz
•
Professional Development
15 questions
Subtracting Integers
Quiz
•
7th Grade