COMMUNICATING IN CUSTOMER SERVICE
Authored by MUHAMMAD (AS)
Life Skills
1st Grade
Used 1+ times
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
1. What is a definition of communication?
A. The process in which information, ideas, and understanding are shared between two (or more) people
B. The process of gathering information; building a historical database; and developing an understanding of current, potential and lapsed customers
C. Speaking, using words and terminology that others can comprehend.
D. Communication by using the written word so that others can understand the intended message.
2.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
2. What is the definition of customer intelligence?
A. The process in which information, ideas, and understanding are shared between two (or more) people
B. The process of gathering information; building a historical database; and developing an understanding of current, potential and lapsed customers
C. Speaking, using words and terminology that others can comprehend.
D. Communication by using the written word so that others can understand the intended message.
3.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
3. How many methods of communication?
A. 3 methods
B. 4 methods
C. 5 methods
D. 6 methods
4.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
4. What is the definition of voice?
A. A variation in the pitch, timing, or loudness of the voice.
B. The highs and lows of the voice
C. Speaking, using words and terminology that others can comprehend.
D. Tone and inflection of voice, facial expressions, posture, and eye contact.
5.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
5. What is the definition of pitch?
A. A variation in the pitch, timing, or loudness of the voice.
B. The highs and lows of the voice
C. Speaking, using words and terminology that others can comprehend.
D. Tone and inflection of voice, facial expressions, posture, and eye contact.
6.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
6. These are some of the characteristics of voice revealed except:
A. Level of satisfaction
B. Attitude
C. Gender
D. Beautiful
7.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
7. These are some of the characteristics of voice revealed except:
A. Mood
B. Energy level
C. Body gesture
D. Status
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