161-212

Process performance metrics typically measure items in which four (4) categories?

• Parts Inventory on hand

• Rework

• Cost

• Cycle time

• Quality

. Service Portfolio Management, Financial Management, Demand Management and Business Relationship Management belong to which ITIL Service Lifecycle Phase?

• Service Operations

• Service Design

• Service Strategy

• Service Transition

• Service Improvement

Log, Assign, Track, Categorize, Prioritize, Resolve and Close are all steps in which ITIL process?

• Change Management

• Incident Management

• Problem Management

• Event Management

The process in ITIL where changes are released to an IT environment is called what?

• Incident Management

• Release Management

• Change Management

• Problem Management

Which two (2) processes are operational processes? (Select 2)

• Incident Management

• Change Management

• Financial Management

• Availability Management

Which two (2) of these are considered best practices? (Select 2)

• ITIL

• Project Manager methodologies

• HIPPA

• SOX

Which service management process has the responsibility of understanding the root cause of a problem?

• Configuration Management

• Incident Management

• Problem Management

• Change Management

In the video What is IT Security, Elio Sanabria Echeverria put forth a definition that included which factors?

• The protection of computer hardware

• The protection of computer software

• The protection of data

• The disruption or misdirection of services provided by your systems

• All of the above

This description belongs to which information security role? “This position is in charge of testing the effectiveness of computer information systems, including the security of the systems and reports their findings

• Information Security Architect

• Information Security Auditor

• Information Security Analyst

• Chief Information Security Officer

Which of these statements more accurately conveys what was stated in the video Introduction to Process?

• As volumes of security alerts and false positives grow, more burden is placed upon Security Analysts & Incident Response teams

• As security monitoring and analysis tools advance and incorporate artificial intelligence, Information

  Security organizations are challenged to find new work for underutilized security analysts

• Solid and well documented security processes are making the role of the security analyst increasingly

  obsolete