FOS MODULE 2

1. John’s Manager told him to work on their guest profiling using computer. Which of the following should he keep away from the front desk to avoid damage on tools, equipment, and paraphernalia?

• A.  office supplies

• B.  documents

• C.  telephone

• D. Food and beverage

2. Well maintained tools, equipment and paraphernalia will lead to _________.

• A. defective tools

• B. longer life span

• C. customer complaints

• D. customer satisfaction

3. Computer is an essential equipment on the front desk. How would you maintain its functionality?

• A. shut down properly after using

• B. check the wire annually

• C. clean with soap and water

• D. use in a long period of time without shutting down

4. Ms. Roxas, the manager of Merville Hotel in Navotas City discusses the importance of proper storage of tools and equipment to her employees. Which is the BEST way to maintain the tools and materials in accordance with the owner’s manual?

• A. to know which part is defective

• B. to know which part will be cleaned

• C. to be familiar with the safety precautions while cleaning

• D. to be familiar with the parts and functions and to correctly operate, care and store them.

5. What is the first step she needs to do before cleaning electrically operated equipment?

• A. power on

• B. power off

• C. splash with clean water

• D. unplug from the electrical outlet from the power source