#UPGRADE AND PROMO

This program enables customer to do an upgrade after they paid off 50% of their installment plan.

• Jump

• Jump! On Demand

• EIP

• P360

How many days does the customer need to send back their trade in device for it not to be considered expired?

• 30 days from the order being shipped

• 20 days from the order being shipped

• 30 days from the order being received

• 20 days from the order being received

This tool allows you to view the status of device and service promotions associated with the customer's account

• Research it Right: Promo Credits

• Trade-in Transfer Tool

• Frontline Promotion Dashboard

• Discount Match

This tool can be used to check the status of a customer’s trade-in, resending shipping labels, and assisting customers with their pending exception offer

• Research it Right: Promo Credits

• Device Tracking Portal

• T-Mobile Promo Tool

• Trade-in Transfer Tool

It is a tool that helps you find the type of promo the customer asking about.

• Research it Right: Promo Credits

• Device Tracking Portal

• T-Mobile Promo Tool

• Discount Match

Instant trade-in credits apply with the following options: Select all that applies.

• In-Store purchase

• Existing EIP balances

• Bill credit

• Voucher

Which among the three switcher program best fit the definition below:

1. Customer has a compatible locked phone for use with the T-Mobile Network

2. Customer has an old phone with ETF and needs to upgrade

• Carrier Freedom

• Keep & Switch

• Breakfree

TRUE or FALSE

By default, the POP is charged to the account 2 days after the lease end date, which is the day the final installment is billed

• TRUE

• FALSE

What is RDC?

• Recurring Device Credits

• Repeating Device Credits

• Recurring Device Credits on bill

• Repeating Device Credits on bill

The types of trade-in T-Mobile offers.

• Online and Store

• Store and Care Support

• Instant and Deterred

• Instant and Deferred