Test ITIL Part 5

Test ITIL Part 5

University

40 Qs

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Test ITIL Part 5

Test ITIL Part 5

Assessment

Quiz

Business

University

Practice Problem

Easy

Created by

Hoàng Nguyễn

Used 38+ times

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40 questions

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1.

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

Identify the missing word in the following sentence. The purpose of the service configuration management practice is to ensure that accurate and reliable information about the [?],

A.  relationships with suppliers
B.  configuration of services
C.  skills of people
D.  authorization of changes

2.

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

When should a workaround be created?

A.  As soon as possible, once the incident is logged
B.  After the resolution of a problem
C.  When a problem cannot be resolved quickly
D.  When a potential permanent solution has been identified

3.

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

What is a configuration item?

A.  Any financially valuable component that can contribute to delivery of an IT product or service
B.  Any component that needs to be managed in order to deliver an IT service
C.  Any change of state that has significance for the management of a service
D.  A problem that has been analyzed but has not been resolved

4.

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

Identify the missing words in the following sentence. When an organization has decided to improve a service, it should start by considering [?].

A.  existing information
B.  new methods
C.  additional measurements
D.  revised processes

5.

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

Which dimension of service management considers the workflows and controls needed to deliver services?

A.  Organization and people
B.  Information and technology
C.  Partners and suppliers
D.  Value streams and processes

6.

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

Which guiding principle considers how the steps of a process can be performed as efficiently as possible?

A.  Start where you are
B.  Focus on value
C.  Think and work holistically
D.  Optimize and automate

7.

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

Which statement about the ‘incident management’ practice is CORRECT?

A.  It identifies the cause of major incidents.
B.  It authorizes changes to resolve incidents.
C.  It maintains detailed procedures for diagnosing incidents.
D.  It resolves the highest impact incidents first.

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