W2_D3_Knowledge Assessment Upskilling

The 14-digit IMEI or IMEIs with characters are not tracked by the Device Return Status Tool.

• TRUE

• FALSE

which of the following events indicate that d device was successfully returned?

• Device returned confirmed

• Device received at warehouse or store

• All of the above

• store inventory label scan

How do you access the Device Tracking Portal Tool?

• Atlas

• UPS Label

• Device return status

• Grand Central

You can use this only when C2 tells you

• UPS Label

• Atlas

• Grand Central

• Device return status

This is where you can check if a device was received?

• Atlas

• UPS Label

• Device return status tool

• Grand central

How do you access the Device Tracking Portal Tool?

• Atlas

• UPS Label

• Grand Central

• Device return status

If a customer is asking for the status of the device they traded in, what is the best tool to check it?

• Device Tracking Portal

• Upgrade Dashboard

• Tracking portal

• Order Lookup Tool

Which of the following tools to process returns do you NOT need permission from C2 to use?

• UPS Label

• Device Return Status

• Device Return Status

• Return it right

This tool can be used to check the status of a customer’s trade-in, resending shipping labels, and assisting customers with their pending exception offer

• Research it Right: Promo Credit

• Device Tracking Portal

• T-Mobile Promo Tool

• Trade-in Transfer Tool

A fee charged for returns

• Restocking fee

• Reimbursement fee

• DCC

• Return fee