
W2_D3_Knowledge Assessment Upskilling
Authored by REDGE _
Other
Professional Development
10 Questions
Used 8+ times

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1.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
The 14-digit IMEI or IMEIs with characters are not tracked by the Device Return Status Tool.
TRUE
FALSE
2.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
which of the following events indicate that d device was successfully returned?
Device returned confirmed
Device received at warehouse or store
All of the above
store inventory label scan
3.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
How do you access the Device Tracking Portal Tool?
Atlas
UPS Label
Device return status
Grand Central
4.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
You can use this only when C2 tells you
UPS Label
Atlas
Grand Central
Device return status
5.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
This is where you can check if a device was received?
Atlas
UPS Label
Device return status tool
Grand central
6.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
How do you access the Device Tracking Portal Tool?
Atlas
UPS Label
Grand Central
Device return status
7.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
If a customer is asking for the status of the device they traded in, what is the best tool to check it?
Device Tracking Portal
Upgrade Dashboard
Tracking portal
Order Lookup Tool
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