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REVIEW DISPUTE - Practice

Authored by Helen Joaqui

Other

Professional Development

Used 2+ times

REVIEW DISPUTE - Practice
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5 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 2 pts

SA can edit reviews.

True

False

Answer explanation

Media Image

CS cannot edit reviews under any circumstance.

2.

MULTIPLE CHOICE QUESTION

30 sec • 2 pts

Host played loud music and I could sleep.

Relevant

Irrelevant

Answer explanation

This incidence has an impact on Guest stay. So, it is relevant.

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

There was an earthquake and my plans got cancelled.

Relevant

Irrelevant

4.

MULTIPLE CHOICE QUESTION

30 sec • 2 pts

If the review is irrelevant and doesn't have any criteria for inappropriate content or incorrect subject. What would it be the outcome?

Retaliatory review section

Hide review

5.

OPEN ENDED QUESTION

3 mins • 3 pts

In which cases reservation status I cannot do a review (Doesn't have the ability to do it)

Evaluate responses using AI:

OFF

Answer explanation

Pending

Request retracted

No longer possible

Before check-in date: CBG / CBA

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