
W2_D3_Knowledge Assessment Upskilling (Recertification)
Authored by REDGE _
Other
Professional Development
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10 questions
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1.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
When the package is opened and the IMEI is scanned, the device return is confirmed then, begins processing, and starts updating our systems.
True
False
When the package is opened and the IMEI is scanned, we need to wait 24 to 48 hours before manually updating our systems.
None of the above
2.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
We can use the tracking number as a proof of receipt.
True
Flase
False
None of the above
3.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
We can provide credit to the upset customer as long as we're able to file handset research form.
True
Yes we can
False
4.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
What is the C2 document we can use to to track order status and print shipping labels for JUMP! and trade-in devices.
https://c2.t-mobile.com/device-programs/device-tracking-portal
https://c2.t-mobile.com/systems-steps/atlas/device-return-status
https://thrive.t-mobile.com/learn
None of the above
5.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
which of the following events indicate that d device was successfully returned?
Device returned confirmed
Device received at warehouse or store
store inventory label scan
All of the above
6.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
This tool can be used to check the status of a customer’s trade-in, resending shipping labels, and assisting customers with their pending exception offer
Research it Right: Promo Credit
Device Tracking Portal
T-Mobile Promo Tool
Trade-in Transfer Tool
7.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Jan gets a device upgrade through Care and needs to return it. What channel should Jan use to complete the return?
Care
Retail
Online
UPS
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