W2_D3_Knowledge Assessment Upskilling (Recertification)

When the package is opened and the IMEI is scanned, the device return is confirmed then, begins processing, and starts updating our systems.

• True

• False

• When the package is opened and the IMEI is scanned, we need to wait 24 to 48 hours before manually updating our systems.

• None of the above

We can use the tracking number as a proof of receipt.

• True

• Flase

• False

• None of the above

We can provide credit to the upset customer as long as we're able to file handset research form.

• True

• Yes we can

• False

What is the C2 document we can use to to track order status and print shipping labels for JUMP! and trade-in devices.

• https://c2.t-mobile.com/device-programs/device-tracking-portal

• https://c2.t-mobile.com/systems-steps/atlas/device-return-status

• https://thrive.t-mobile.com/learn

• None of the above

which of the following events indicate that d device was successfully returned?

• Device returned confirmed

• Device received at warehouse or store

• store inventory label scan

• All of the above

This tool can be used to check the status of a customer’s trade-in, resending shipping labels, and assisting customers with their pending exception offer

• Research it Right: Promo Credit

• Device Tracking Portal

• T-Mobile Promo Tool

• Trade-in Transfer Tool

Jan gets a device upgrade through Care and needs to return it. What channel should Jan use to complete the return?

• Care

• Retail

• Online

• UPS

The 14-digit IMEI or IMEIs with characters are not tracked by the Device Return Status Tool.

• True

• False

How do you access the Device Tracking Portal Tool?

• Atlas

• UPS Label

• Device return status

• Grand Central

You can use this only when C2 tells you

• Device return status

• Grand Central

• Atlas

• UPS Label