The Art Of Giving And Receiving Feedback

According to the text, what are three critical aspects to consider in the feedback exchange process?

• Empathy, intention, and actionability

• Honesty, courage, and clarity

• Precision, objectivity, and sensitivity

In the context of giving feedback, what does the author mean by "empathy"?

• Always agreeing with the other person's point of view

• Sharing your own feelings openly and honestly

• Understanding the other person's perspective before reacting

What does the author suggest you consider when feeling the urge to share your reactions (intentions)?

• Whether your intention to share is selfish or selfless

• Whether the other person will agree with your perspective

• How your feedback will make the other person feel

According to the text, what should feedback aim to do?

• Validate your own perspective

• Address areas where both parties can improve and move forward

• Influence the other person's opinion to align with yours

How does the author recommend delivering feedback in a work context?

• Via carefully crafted email communication

• During regular team meetings with all colleagues present

• One-on-one, over video, phone or in person