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Authored by Amanda Perry
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Professional Development
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8 questions
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1.
OPEN ENDED QUESTION
3 mins • 1 pt
What is our core4
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Answer explanation
Share a smile, create eye contact, speak in a friendly tone, always say my pleasure
2.
OPEN ENDED QUESTION
3 mins • 1 pt
What is our recovery model called
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Answer explanation
HEARD
3.
OPEN ENDED QUESTION
3 mins • 1 pt
What does heard stand for
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Answer explanation
Hear empathize apologize recover delight
4.
OPEN ENDED QUESTION
3 mins • 1 pt
What are CEM score
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Answer explanation
Customer experience monitor , how guest rate us
5.
OPEN ENDED QUESTION
3 mins • 1 pt
What are the four part of winning the hearts
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Genuine hospitality, fast & accurate service, clean & safe environment, great food
6.
OPEN ENDED QUESTION
3 mins • 1 pt
What does 2nd mile service mean
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Answer explanation
going above and beyond, creating a moment
7.
OPEN ENDED QUESTION
3 mins • 1 pt
How do we get our CEM scores
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Answer explanation
Guest filling out the survey on the receipts
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