What is our core4

Answer explanation

Share a smile, create eye contact, speak in a friendly tone, always say my pleasure

What is our recovery model called

Answer explanation

HEARD

What does heard stand for

Answer explanation

Hear empathize apologize recover delight

What are CEM score

Answer explanation

Customer experience monitor , how guest rate us

What are the four part of winning the hearts

Answer explanation

Genuine hospitality, fast & accurate service, clean & safe environment, great food

What does 2nd mile service mean

Answer explanation

going above and beyond, creating a moment

How do we get our CEM scores

Answer explanation

Guest filling out the survey on the receipts

What does ACE refer to in CEM scores ?