New Account

New Account

KG

10 Qs

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Assessment

Quiz

Computers

KG

Hard

Created by

Training Team

Used 7+ times

FREE Resource

10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

WO Request activity SLA

48 WH

24 WH

72 WH

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

 Ways of Subscription for new lines :

111

Branches

IVR

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Super up to 30​ packages service types:

ADSL, VDSL & FTTH 

ADSL, VDSL only

VDSL only

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

 It's mandatory to inform CST with throttling speed?

TRUE

FALSE

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

 New line installation SLA:

48 Hours

48 Working Hours

72 Hours

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

CST order is in WO request problem activity with problem type (CST Problem - Already Subscribed) it means

Customer subscribed with us already , and has WO or requested before

Customer has to confirm his land line is working fine

customer has to pay his bills

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

(TE Problem - No Financial Data) Problem, SLA will be:

3 WD

15 WD

7 WD

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