New Account

WO Request activity SLA

• 48 WH

• 24 WH

• 72 WH

 Ways of Subscription for new lines :

• 111

• Branches

• IVR

Super up to 30​ packages service types:

• ADSL, VDSL & FTTH 

• ADSL, VDSL only

• VDSL only

 It's mandatory to inform CST with throttling speed?

• TRUE

• FALSE

 New line installation SLA:

• 48 Hours

• 48 Working Hours

• 72 Hours

CST order is in WO request problem activity with problem type (CST Problem - Already Subscribed) it means

• Customer subscribed with us already , and has WO or requested before

• Customer has to confirm his land line is working fine

• customer has to pay his bills

(TE Problem - No Financial Data) Problem, SLA will be:

• 3 WD

• 15 WD

• 7 WD

Option pack way of communication:

• 111

• Mail or Fax or Branches

• 111 or Mail or Fax

Transfer from Orange to WE request SR:

• FBB Non-Tech Inquiry--Transfer ISP ----From Orange to WE

• Non-Tech follow up--Transfer ISP---- From Orange to WE

• Non-Tech complaint--Transfer ISP---- From Orange to WE

CST can subscribe in family service before ADSL service activation:

• TRUE

• FALSE