Hospitality and Tourism 2nd Half Semester

A well-known restaurant owner was accused of offering bribes to town-council members to overlook various regulatory violations. As a result, the restaurant received poor publicity, and fewer residents and tourists ate at the restaurant. What does this situation exemplify?

• Unethical business practices can damage a hospitality business’s image.

• Although the restaurant lost some customers, the end justifies the means.

• Hospitality businesses should find other ways to cut corners and earn profits.

• Business owners must ensure that they have good excuses for offering bribes.

Who is responsible for implementing the laws required to operate a hospitality or tourism business?

• Management

• The courts

• Employees

• The government

Several airlines meet and decide to increase their ticket prices. What illegal practice are the airlines engaging in?

• Price fixing

• Bait and switch

• Exclusive dealing

• Price discrimination

A cruise line strives to conduct its business activities fairly and honestly. What type of behavior is the cruise line exhibiting?

• Ethical

• Accommodating

• Resourceful

• Enthusiastic

Farrington Golf Resort sponsors a large golf tournament each year to raise money for the local children’s hospital. How is the resort exhibiting social responsibility in this situation?

• By hosting a charitable event

• By providing local residents with jobs

• By encouraging guests to volunteer

• By supporting political campaigns

Marston Hotel encourages employees to value diversity in the workplace and strives to treat all of its employees fairly. How are these values most likely to affect the hotel’s work culture?

• The work culture is more likely to be positive and collaborative.

• The work culture is more likely to have stressed-out employees.

• The work culture is more likely to encourage stereotyping.

• The work culture is more likely to be rigid and inflexible.

Premier Resort takes proper precautions to dispose of the toxic cleaning chemicals that it uses on the property so it does not contaminate the water or soil. How is the resort exhibiting social responsibility?

• It is protecting the natural environment.

• It is following consumer-protection laws.

• It is following travel security regulations.

• It is honoring workers’ labor rights.

Hospitality businesses are required to install ramps and wide doorways to accommodate wheelchair-bound employees and guests to comply with federal regulations. What sector of the workforce do these regulations protect?

• Individuals with emotional needs

• Individuals with mental disabilities

• Individuals with physical impairments

• Individuals with chronic fatigue issues

Which of the following is a subject that hospitality businesses are prohibited from discussing with job applicants during the interview process?

• Job qualifications

• Work experience

• Education background

• Health issues

Dana is a tour bus operator. What does Dana need to have to perform her job legally?

• Learning permit

•  

  Driver’s license

• Work application

• Inspection manual