2. Business Connections

What is a Memorandum?

• communication

• handwritten

• message

• telephone form

What is abbreviate of Memorandum?

• Mamo

• Memo

• Memoran

• Memorandum

A Memorandum is used for...........................within an organization or a company.

• calling

• phoning

• writing

• communicating

Who speak? Can I leave a message?

• caller

• receiver

• other

• both

Who speak? I'm sorry, I can't hear you very well.

• caller

• receiver

• other

• both

Who speak? I'm sorry the line's busy.

• caller

• receiver

• other

• both

Who speak? Could you speak a little slower?

• caller

• receiver

• other

• both

A : Hello. May I help you?

B : ...................................................

• Certainly. I'll call back.

• Hello. I'd like to speak to Mary, please.

• Oh, sorry.

• Is that 025-1238543?

A : Could you call back later?

B : ...........................................................

• Certainly. I'll call back.

• Hello. I'd like to speak to Mary, please.

• Oh, sorry.

• Is that 025-1238543?

A : ....................................................

B : No. This is 025-1135843.

• Certainly. I'll call back.

• Hello. I'd like to speak to Mary, please.

• Oh, sorry.

• Is that 025-1238543?