PRE TEST - Change Management Awareness ISO/IEC 20000 - 1
Professional Development
•10 Qs
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PRE TEST - Change Management Awareness ISO/IEC 20000 - 1
Quiz
•
Professional Development
•
Professional Development
•
Hard
Learning D
Used 1+ times
FREE Resource
10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Standar yang mengarahkan dan mengendalikan kegiatan manajemen layanan pada organisasi adalah?
ISO 9001: 2015
ISO 20000-1: 2018
ISO 20000-2: 2019
ISO 27001: 2013
ISO 22301: 2019
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Prinsip utama Sistem Manajemen Layanan (SML) adalah?
Pelayanan yang maksimal kepada pelanggan
Meningkatkan kepuasan pelanggan
Menawarkan layanan yang dapat diandalkan
Optimalisasi sumber daya
Semua jawaban benar
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Contoh Insiden Keamanan Informasi adalah?
Serangan virus
Kompromi terhadap User Account
Semuanya benar
Serangan maleware
Serangan DOS
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Cara untuk memberikan nilai tambah untuk pelanggan dengan memfasilitasi hasil yang ingin didapatkan pelanggan, adalah definisi dari?
Sistem manajemen
Layanan
Service requirements
Service level
Service quality
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Kemampuan Organisasi dalam menyelaraskan persyaratan Sistem Management Layanan (SML) terhadap kultur organisasinya termasuk dalam klausul?
Klausul 4 Context of the organization
Klausul 7 Support
Klausul 5 Leadership
Klausul 6 Planning
Klausul 8 Operation
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Risk-based thinking merupakan salah satu persyaratan dalam Sistem Management Layanan (SML) dalam klausul?
Klausul 4 Context of the organization
Klausul 5 Leadership
Klausul 6 Planning
Klausul 7 Support
Klausul 8 Operation
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Setiap pelaksana SML terdefinisi dalam Struktur Organisasi terdapat dalam klausul?
Klausul 4 Context of the organization
Klausul 5 Leadership
Klausul 6 Planning
Klausul 7 Support
Klausul 8 Operation
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