31.05.2023

where can i change my dispatch type?

Answer: ​ ​ ​ (a)  

• online branch
• Browser
• Internet
• in a AOK Store

where can i exactly change the dispatch type?

Answer: ​ ​ (a)  

• on the "personal data" tab
• just write an Email
• no need to change dispatch type

what is the SMS called for the login in navida app?

Answer: ​ ​ (a)  

• mobile transaction authentication number
• massive termination automation number

what do i need to reset my password?

Answer: ​ (a)  

• activation code plus username
• nothing at all - Support can handle everything
• clicking "Passwort vergessen" resests it automatic

how to attach screenshots?

Answer: ​ ​ (a)  

• click on "add attachment"
• post-recording is no option
• no proof required

im not able to reset my password. what to do now? (hint: account is locked)

​ (a)  

• we unlock your account
• we need to delete your account
• just sign in again
• register again

tracking suddenly stopt working, whats the reason?

Answer: your reached the monthly ​ ​ (a)     . the amount of bonuspoints for every month is ​ ​ (b)   .​

• limit
• finite
• fine
• accomplished
• finished

where to find out which aok i mine?

Answer: ​ (a)  

• frontside of your ensurancecard
• it doesn't matter AOK is AOK
• backside of your ensurancecard

i heared of doubling my bonuspoints. how can i do that?

Answere:

use the ​​ ​ (a)     "Plusleistung" and ​​ (b)   a fitting bill.

• section
• attach
• article
• counting