May 30 All-hands

Which SOS team collaborates with Servicing Transformation team for process, systems, and procedure enhancements for trending calls and categories?

• Letter Coordination

• Digital Execution

• Communications Team

• Targeted Interaction Review

Which SOS team supports Home Lending Customer Operations with improving the customer and employee experience with strategic communications to help employees get the information they need to become effective in their role?

• Employee Readiness

• Targeted Interaction Review

• Letter Coordination

• Communications Team

Which SOS team supports Home Lending Customer Operations with improving the employee experience by providing essentials such as huddle guides, interactive guides and video guides?

• Employee Readiness

• Communications Team

• Digital Execution

• Bank Error

Which SOS team work with various INTERNAL partners to drive the analysis, testing and implementation of requests to create new letters, modify existing ones and decommission obsolete correspondence on an inventory of 615 printed and digital letters?

• Digital Execution

• Document Reconciliation

• Targeted Interaction Review

• Letter Coordination

Which SOS team tracks letters from Trigger, Letter Creation/Composition, Imaging, Printing, Shipping and Pl05 log codes to ensure we adhere to Investor/Regulatory/CFPB guidelines?

• Send Us Feedback

• Document Reconciliation Team

• Bank Error

• Internal Controls

What is the Confluence go link of Communications Team?

• go/cstcomms

• go/cster

• go/cstdr

• go/cscomms

What is the goal for Digital Text SQ score?

• 95%

• 98%

• 97%

• 100%

What is the 2023 goal of "recommendations" for the Targeted Interaction Review?

• 50

• 45

• 40

• 60

What is the targeted SLA for the communications Team to complete a Written Huddle Guide?

• 8 business days

• 10 business days

• 7 business days

• 12 business days

How many bright ideas do we have submitted as of May 30, 2023 in SOS?

• 15

• 17

• 14

• 18