FTTH Request

FTTH Request

KG

9 Qs

quiz-placeholder

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FTTH Request

FTTH Request

Assessment

Quiz

Computers

KG

Practice Problem

Medium

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9 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Q- For FTTH Lines: In Arkan mall compound ……... is responsible for the connectivity from box to cabin

Arkan mall

TE

FTTH Support

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Q- For FTTH Lines: In case customer refused to do troubleshooting step for any case,

CCA will escalate the case normally  

CCA will not escalate the case till CST do the steps

Ask CST to follow with compound support

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Q- For FTTH Lines: Porto New Cairo CST has "High Attenuation" issue,CCA action:

Escalate the case normally  

Ask CST to refer to compound's support.

Create IBM TKT

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Q- For FTTH Lines: Responsible team for solving Physical cases for ''Porto Cairo:  on GPON (Kattamia  Residance)'' :

Supported by FO-fiber team  

Supported by FTTH Support team  

Supported by compound support 

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Q- For FTTH Lines: There is no logical visits for Water Way due to the internal system in compound

TRUE

FALSE

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Q- For FTTH Lines: If CST informed that ONT power LED is ON, and all other LEDs are Off that is means:

WCAP Case

Data & Voice Down case

ONT failure

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Q- For FTTH Lines: For all physical cases CCA will consider FO team's working hours at the last day of the SLA, And in case the FO's WH had been passed, CCA will consider it as a delay

TRUE

FALSE

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