FTTH Request

Q- For FTTH Lines: In Arkan mall compound ……... is responsible for the connectivity from box to cabin

• Arkan mall

• TE

• FTTH Support

Q- For FTTH Lines: In case customer refused to do troubleshooting step for any case,

• CCA will escalate the case normally  

• CCA will not escalate the case till CST do the steps

• Ask CST to follow with compound support

Q- For FTTH Lines: Porto New Cairo CST has "High Attenuation" issue,CCA action:

• Escalate the case normally  

• Ask CST to refer to compound's support.

• Create IBM TKT

Q- For FTTH Lines: Responsible team for solving Physical cases for ''Porto Cairo:  on GPON (Kattamia  Residance)'' :

• Supported by FO-fiber team  

• Supported by FTTH Support team  

• Supported by compound support 

Q- For FTTH Lines: There is no logical visits for Water Way due to the internal system in compound

• TRUE

• FALSE

Q- For FTTH Lines: If CST informed that ONT power LED is ON, and all other LEDs are Off that is means:

• WCAP Case

• Data & Voice Down case

• ONT failure

Q- For FTTH Lines: For all physical cases CCA will consider FO team's working hours at the last day of the SLA, And in case the FO's WH had been passed, CCA will consider it as a delay

• TRUE

• FALSE

For FTTH lines : FTTH-Support team Home visit 's working hours while installation regarding Kayan compound will be

• All days except from 08:00 AM till 10:00 PM

• from Sunday to Thursday from 10:00 Am till 6:00 PM

• All days except Friday from 09:00 AM till 05:00 PM

For FTTH lines : PHD CST has Data and voice down case CCA Action :

• Create ADF TKT and inform CST with SLA 

• Ask CST to follow with his compound support 

• Create UNMS TKT