CFU: You are a Campus Computer technician and your campuses' location codes are below.

Academy:1019
College Prep: 2019
Operations: 3019

Which option below would be the correct computer name for a college prep teacher's computer?

• STA2019-SERIAL

• CNP3019-SERIAL

• STA3019-SERIAL

• STA1019-SERIAL

CFU: You are a Campus Computer technician and your campuses' location codes are below.

Academy:1011
College Prep: 2011
Operations: 3011

Which option below would be the correct computer name for the CNP Cafeteria Manager's computer?

• CNP1011-SERIAL

• STA3011-SERIAL

• CNP3011-SERIAL

• CNP3011-POS3

True or False: You need to reset student devices in between users.

• True

• False

True or False: You do not have to reset staff devices in between users.

• True

• False

CFU: Which chat would you request deletion for a computer name to be reused in?

• Computer Name Reset

• Microsoft InTune Support

• Private Message to Roger

CFU: If you have a device that red-screened error during preprovisioning what is the proper format you should submit it to the Microsoft InTune Support chat?

Device's Name: STA2013-123456A

• STA2013-123456A

• 2013-123456A

• 123456A

• STA-123456A

Select the correct macro you would use when submitting devices that are being sent to ER2/Warehouse in Zendesk to be removed.

• InTune Device Disposal (ER2, Lease Return, Warehouse)

• InTune Summer Imaging

• Direct Message to Roger

• Send and do nothing.

All InTune iOS actions require the device to be connected to what?

• Hopes and dreams

• Skynet

• Internet

• Power

What is the first step if you need help with something involving InTune?

• Message Roger

  (If it is a mass issue affecting multiple users then direct message)

• Search Zendesk guides section

• Message in chat and see if a fellow technician can or has already answered.

• Try and google the problem and see if there is a known solution

What Wi-Fi do you connect to during setup while on site?

• IDEA Public Schools

• IDEA Students

• IDEA Guest