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TEK Culture

Authored by Karina Cordero

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KG

Used 2+ times

TEK Culture
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7 questions

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1.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

What scenario belongs to a Traditional Operating Philosophy?

Eliminating the QA Learning Program to use the time for 10 extra evaluations per month

Investment in QA Learning Program to teach PowerBI but forecasting time savings from August onward

2.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

What Objective belongs to the Quality Culture?

Complete audits for the next 2 weeks but sacrifice the evaluation attainment by 50%

Design an specialized team to handle audits and maintain 100% of attainment

3.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

What culture does your TEK Manager represent?

Traditional Culture

Quality Culture

4.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

What is an attitude toward customers that represents Quality Culture?

Develop a Lean program to improve analysis in the BBR because Managers are not paying attention to duplicate numbers

Stopping the BBR because Managers are not paying attention to duplicate numbers and instead produce more evaluations

5.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

Which of the following examples represents a finger-pointing culture?

PTA noticed that 50 cases waited on Recovery for 5 days and TMs were given a written warning for work abandonment

PTA noticed that 50 cases waited on Recovery for 5 days but OM discovered that all TMs were stuck with training that week. OM reached out to Training to make sure in the future the sessions are delivered gradually

6.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

What request demonstrates a Traditional Supplier Relationship?

Global Leader requests to send 200 reviews by the third week of the month and covering all survey ratings

Global Leader requests a Root Cause Analysis over 4-star surveys and QA proposes a weekly Ishikawa report

7.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

Which Performance-Improvement Approach do you prefer?

Traditional Culture

Quality Culture

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