TEK Culture

What scenario belongs to a Traditional Operating Philosophy?

• Eliminating the QA Learning Program to use the time for 10 extra evaluations per month

• Investment in QA Learning Program to teach PowerBI but forecasting time savings from August onward

What Objective belongs to the Quality Culture?

• Complete audits for the next 2 weeks but sacrifice the evaluation attainment by 50%

• Design an specialized team to handle audits and maintain 100% of attainment

What culture does your TEK Manager represent?

• Traditional Culture

• Quality Culture

What is an attitude toward customers that represents Quality Culture?

• Develop a Lean program to improve analysis in the BBR because Managers are not paying attention to duplicate numbers

• Stopping the BBR because Managers are not paying attention to duplicate numbers and instead produce more evaluations

Which of the following examples represents a finger-pointing culture?

• PTA noticed that 50 cases waited on Recovery for 5 days and TMs were given a written warning for work abandonment

• PTA noticed that 50 cases waited on Recovery for 5 days but OM discovered that all TMs were stuck with training that week. OM reached out to Training to make sure in the future the sessions are delivered gradually

What request demonstrates a Traditional Supplier Relationship?

• Global Leader requests to send 200 reviews by the third week of the month and covering all survey ratings

• Global Leader requests a Root Cause Analysis over 4-star surveys and QA proposes a weekly Ishikawa report

Which Performance-Improvement Approach do you prefer?

• Traditional Culture

• Quality Culture