CH1&2

Computerized support is only used for organizational decisions that are responses to external pressures, not for taking advantage of opportunities

• False

• True

The complexity of today's business environment creates many new challenges for organizations, such as global competition, but creates few new opportunities in return

• False

• True

In addition to deploying business intelligence (BI) systems, companies may also perform other actions to counter business pressures, such as improving customer service and entering business alliances.

• True

• False

The overwhelming majority of competitive actions taken by businesses today feature computerized information system support.

• True

• False

PCs and, increasingly, mobile devices are the most common means of providing managers with information to directly support decision making, instead of using IT staff intermediaries.

• True

• False

In today's business environment, creativity, intuition, and interpersonal skills are effective substitutes for analytical decision making.

• False

• True

In a four-step process for decision making, managers construct a model of the problem before they evaluate potential solutions.

• True

• false

Due to the fact that business environments are now more complex than ever, trial-anderror is an effective means of arriving at acceptable solutions.

• False

• True

Group collaboration software has proved generally ineffective at improving decisionmaking.

• False

• True

Due to the fact that organizations seek to store greater amounts of data than ever before, the cost per byte of computer-based data storage devices is rapidly rising.

• False

• True