IT Essentials Chapter 11

Why would an administrator use Windows Remote Desktop and Windows Remote Assistant?

• • to provide secure remote access to resources on another network

• • to connect to a remote computer over the network to control its applications and data

• • to enable sharing of files and presentations with a group of users over the Internet

• to connect to an enterprise network across an unsecured connection and act as a local client of that network

Answer explanation

Windows Remote Desktop and Remote Assistant allow an administrator to connect a local computer with a remote computer across the network and to interact with it as though it were the local computer. The administrator sees and can interact with the desktop of the remote computer. With Remote Desktop, the administrator logs onto the remote computer using an existing user account and starts a new user session. No user is required at the remoter computer to allow this access. With Remote Assistant, the purpose is for a technician to interact with a remote computer with the assistance of a remote user. The remote user must allow the remote access to the current user session and is able to observe what the technician is doing.

How many Libraries are created for each user by default on a new Windows 10 installation?

• 6

• 4

• 5

• 2

Answer explanation

When Windows 10 is installed, it creates six default libraries for each user

What are two file attributes in the Windows environment? (Choose two.)

• • read-only

• • archive

• • security

• • general

• details

Answer explanation

The file attributes are read-only, archive, hidden, and system. Details, security, and general are tabs on the file Properties applet.

A help desk technician is talking to a user to clarify a technical problem that the user is having. What are two examples of open-ended questions that the technician might use to help determine the issue? (Choose two.)

• • What updates have you performed lately?

• • Can you boot the operating system?

• • Has anyone else used the computer recently?

• • Can you boot up in safe mode?

• What happens when you try to access your files?

Answer explanation

Close-ended questions generally have a fixed or limited set of possible responses, such as “yes” or “no”. Open-ended questions imply no limited or fixed set of replies but rather generally prompt the responder to provide more meaningful feedback

verifies basic connectivity to the targeted IP or host name 

• ping 

• nslookup

• tracert 

• ipconfig

verifies the successful name resolution of a host name 

• ping 

• tracert

• nslookup

• ipconfig

verifies the route taken by a packet

• tracert

• ping

• nslookup

• ipconfig

verifies the default gateway configured on a host 

• ping 

• nslookup 

• tracert

• ipconfig

In which folder are application files for 32-bit programs typically located on a computer that is running a 64-bit edition of Windows 7?

• • C:\Application Data

• • C:\Program Files

• • C:\Users

• C:\Program Files (x86)

Answer explanation

The C:\users folder contains all the user profiles. The C:\Application Data folder contains application data related to all users. The 32 bit program files are located in the C:\Program Files(x86) folder while 64 bit program files are located in the C:\Program Files folder.

A user notices that some of the programs that are installed before upgrading to Windows 7 no longer function properly. What can the user do to fix this problem?

• Change the file system to FAT16

• Lower the UAC setting in the Change User Account Control settings dialog box of the User Accounts control

• • Reinstall the programs in Compatibility Mode.

• Update the driver for the graphics card

Answer explanation

UAC is used to change user account settings while converting the file system to FAT16 and updating the driver for the graphics card will not resolve the issue. Compatibility mode in Windows 7 allows for the running of a program created for previous versions of the Windows environment.