BC Drive Thru Quizzes

In performing outside order taking, there is no need for the cashier in window 1 to repeat the order.

• True

• False

Cash tray is not required when receiving payment in Drive Thru Service.

• TRUE

• FALSE

Drive Thru turn around time or Total Service Time for IPTC of 8-10 is:

• 170 secs

• 195 secs

• 240 secs

• 260 secs

It is the Roles and Responsibility of the __________ to determine the proper manning and the right people in the position in the Drive Thru Team. They ensure that all machines and materials are in good working condition, monitors performance and makes sure that standards are followed.

• On Site Supervisor

• Restaurant Manager

• Manager on Duty

• Assistant Restaurant Manager 2

If there is an assigned Drive thru OOT, OOT must do the ordering process. In this case, the cashier does not need to repeat this anymore. The cashier would only be responsible for punching or recalling the customer’s order on the POS. True or False.

• TRUE

• FALSE

Drive Thru Outside Order Taking can be done in three ways:

• Smart Phone

• Order Slip

• Two Way Radio

• OOT Tablet

For customers who have more than 8 items in their transaction, ask for their receipt and lead them to the drive-thru waiting area / ______ area where they can wait for their pending order to be presented

The main effect of not achieving Drive Thru TAT is high customer complaints. With customers expecting fast service from their DT experience, exceeding the TAT would be perceived as _____ service. This may lead to sales loss as customers may be discouraged to come back after an unpleasant experience.

Drive Thru turn around standard ORDERING time is:

• 30 seconds

• 35 seconds

• 40 seconds

• 45 seconds

Drive Thru turn around standard payment time is

• 20 seconds

• 30 seconds

• 35 seconds

• 40 seconds