HG_ACR SYSTEM NAVIGATION ASSESSMENT

Which of the following tools should you open at the start of your shift?

• BuyGoods Dashboard

• Click CRM Dialer

• CRM Order Lookup

• Click CRM Ticket System

Which of the following should you click in the BuyGoods dashboard to direct you the the Click CRM Ticket System?

• 
• 
• 
• 

In order for you to have a view of all the tickets in the system, how should you setup your DATE filter?

• This Year

• Last Year

• All Time

• Last 12 Months

What dialer feature helps you provide the customer with product basic information like MBG, shipping, and number of capsules?

• Wizard

• Dispostion

• Click-to-Call

• Help Portal

True or False. It is okay to claim multiple tickets to maximize revenue.

• True

• False

This section houses the leads you can call, after it has been dialed by another agent.

• Open

• Reactivated

• Resolved

• All

Each section in the inboxes have column headers which provide basic information about the ticket. Which of the following indicates that the customer is not yet available to call at the moment?

• Agents

• Claimed By

• Call Counter

• Call Indicator

True or False. Before claiming another ticket, you should ensure that the ticket you previously claimed has been resolved.

• True

• False

Select two. Which of the following statements are TRUE?

• We cannot call this customer.

• We cannot claim this ticket.

• We cannot send an invoice via email to this customer.

• We cannot send an invoice via SMS to this customer.

Select ALL that apply.

• The customer wants to order 1 bottle of Eagle Eye X20.

• No need to check the shipping restrictions for this campaign. I can just send an invoice.

• The customer encountered an error when they clicked on checkout in the website.

• Since I cannot call this customer, I should send an invoice.