Front Office Midterm Exam

Who welcomes guests upon arrival?

• Executive Assistant Manager

• Reservation Supervisor 

• Concierge

• Front Office Manager 

Who is in-charge of posting charges into guest folios and 

assisting guests in settling their accounts?

• Reservation Agent

• Front Desk Agent 

• Night Auditor

• Front Office Cashier

Who works overnight and is responsible for checking and closing out hotel's financial activities?

• Night Auditor

• Concierge

• Front Desk Supervisor

• Front Desk Agent

Which of the following is NOT INCLUDED in uniformed service position?

• Bell attendants

•    Door attendants

• Transportation personnel

• Switchboard/Telephone operator

Who reeceives and record room reservation requests and 

creates reservation documents?

• Front Desk Supervisor

• Concierge

• Reservation Agent

• Night Auditor

Who reserve, register and assign rooms to guests and

maintain information about the availability of rooms for sale and vital facts about the hotel services and facilities?

• Front Desk Supervisor

• Front Office Manager 

• General Manager

• Front Desk Agent

Use suggestive _________ techniques to sell rooms and promote other services of the hotel.

3. Guest Folio is considered as the master bill in the hotel which is also known as ____________?

• Guest Account Card

• Cash Receipt

• Logbook

• Message Slip

This kind of reservation ensures the hotel will hold a room until a specific time of guest’s scheduled arrival date.

• Guaranteed Reservation

• Non-Guaranteed Reservation

• Hold Reservation

• Scheduled Reservation

This kind of reservation system uses manual charts, calendar, booking sheets, diary, forecast board or room rack and used by smaller establishments.

• Whitney Reservation System

• Central Reservation System