Business English Vocab and Phrases

The level of contentment or fulfillment experienced by customers with a product, service, or overall experience.

• Customer satisfaction

• Corrective action

• Compliance

• Performance metrics

A systematic and independent examination of processes, systems, or operations to verify compliance with quality standards

• Non-conformance

• Corrective action

• Quality assurance

• Audit

An imperfection or flaw in a product or service that deviates from the desired specifications.

• Performance metrics

• Defect

• Customer satisfaction

• Quality assurance

To pursue or continue an action or task.

• Follow up

• Put off

• Set up

• Take on

To do something quickly or cheaply, sacrificing quality or standards.

• Hit the ground running

• Cut corners

• Ballpark Figure

• On the same page

To be in agreement or have a shared understanding.

• Break down

• Take on

• On the same page

• Keep your eye on the ball

To analyze or divide something into smaller parts

• Break down

• Take on

• Set up

• Follow up

The process of ensuring that products or services meet or exceed customer expectations and adhere to established quality standards.

• Quality assurance

• Defect

• Compliance

• Performance metrics

The manufacturing department identified a ________ in the packaging that caused the product to leak during transit.

• Defect

• Complaint

• Audit

• Corrective action

We must ensure ________ with data protection regulations to safeguard customer information and maintain their trust.

• Compliance

• Performance metrics

• Take On

• Set up