Business English Vocab and Phrases

The level of contentment or fulfillment experienced by customers with a product, service, or overall experience.

A systematic and independent examination of processes, systems, or operations to verify compliance with quality standards

An imperfection or flaw in a product or service that deviates from the desired specifications.

To pursue or continue an action or task.

To do something quickly or cheaply, sacrificing quality or standards.

To be in agreement or have a shared understanding.

To analyze or divide something into smaller parts

The process of ensuring that products or services meet or exceed customer expectations and adhere to established quality standards.

The manufacturing department identified a ________ in the packaging that caused the product to leak during transit.

We must ensure ________ with data protection regulations to safeguard customer information and maintain their trust.