chap 8.prm

Currently, about ____ percent of U.S. homes have computers.

• 25
• 50
• 75
• 95

It took only ____ years for fifty million people to use the Internet compared to twenty-five years for fifty million people to use telephones.

• two
• five
• fifteen
• twenty

____ is defined as the totality of characteristics of an entity that bear on its ability to satisfy stated or implied needs.

• Fitness

• Conformance

• Performance

• Quality

____ for use means a product can be used as it was intended.

• Fitness
• Conformance
• Performance
• Quality

Quality ____ includes identifying which quality standards are relevant to the project and how to satisfy those standards.

• assurance
• control
• planning
• development

Quality ____ involves periodically evaluating overall project performance to ensure the project will satisfy the relevant quality standards.

• assurance
• control
• planning
• development

Quality ____ involves monitoring specific project results to ensure that they comply with the relevant quality standards while identifying ways to improve overall quality.

• assurance
• control
• planning
• development

____ is the ability of a product or service to perform as expected under normal conditions without unacceptable failures.

• Performance
• Maintainability
• Hardness
• Reliability

____ generates ideas for quality improvements by comparing specific project practices or product characteristics to those of other projects or products within or outside the performing organization.

• Development
• Scope assessment
• Benchmarking
• Planning

____ is action taken to bring rejected items into compliance with product requirements or specifications or other stakeholder expectations.

• Rework
• Acceptance
• Adjustment
• Rejection