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FTTH Logical cases

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Computers

KG

Used 8+ times

FTTH Logical cases
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10 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

For FTTH Lines: Speed Variance Override any Logical case

TRUE

FALSE

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

For FTTH Lines: Delayed SLA for ''Unable to obtain IP'' case:

1 hour SLA

2 hours SLA

From 2 : 5  hours SLA

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

For FTTH Lines: CCA should inform customer to let the ONT power turned on in all logical and physical cases

TRUE

FALSE

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

for FTTH Lines: Responsible team for''Technical visit'' is:

FTTH field support Team

FO Team

Region Team

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

For FTTH lines : CST has suspended Account issue CCA Action :

Send mail to mohammed.adel@te.eg

Create ticket to Application Support Team on IBM

Escalate TKT to NOC

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

For FTTH lines : CST has ''NAS Port ID'' issue, Escalation SLA will be :

2 H

12 H

72 H

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

For FTTH lines : Customer can open Facebook, but contents doesn't appearedm CCA action:

IF CPE accessed try to adjust MTU and DNS [WE then Google DNS]

Restart ONT from E-Matrix

Reset ONT

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