Billing 1

Balance fraction request maximum limit is

• 2 LE

• 3 LE

CST can get his ISP username and password via WE app

• FALSE

• TRUE

CST is asking to call TL, CCA will create TT with …. SLA

• 1 Hr

• 24 Hrs

• 48 Hrs

CST asked about (Fawry) payment method, SR will be

• ​FBB Non-Tech Inquiry--Payment Methods​--Fawry 

• FBB Non-Tech Inquiry--Payment Methods​--Sadad 

• FBB Non-Tech Inquiry--Payment Methods​--Payment  

CST can pay his bills through any bank account

• TRUE

• FALSE

Corporate Individual need to make early renewal for his package, CCA action:

• Create Individual Cases TT

• Create IR

• Create TT 

CST has no unpaid bills and his line is ''Disabled'' CCA action

• Create TT with 24 SLA

• Make Adjust Status from Matrix

• Restart port

CST has no bills and his line is ''Blocked'' CCA first action will be

• Adjust Status from Matrix

• Ask CST to send mail to [e-mail]

• Restart Port 

if the customer paid through Masary and the payment not clear on system ,and we found a payment Outage CCA action:

• Create IR TKT

• Create TT

• Ask CST to wait 24 hr from his payment time

CST will not lose any of his remaining quote in case of making early renewal for his package

• TRUE

• FALSE