Stellantis Five9 Overview

Stellantis Five9 Overview

Professional Development

10 Qs

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Stellantis Five9 Overview

Stellantis Five9 Overview

Assessment

Quiz

Professional Development

Professional Development

Practice Problem

Easy

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10 questions

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1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

What do you set your agent status to ONLY when instructed to do so by a manager, supervisor or trainer?

Sign out of Five9 completely


Time Away


Break


Development

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

When going to lunch- you need to sign out of Five9 completely.

True

False

3.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

You are scheduled to go on break. What do you set your agent status to?

Set status to "break"

Set status to "development"

Log out of Five9 completely

Set status to "time away"

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

You have clocked in for the day and are ready to start making calls. What do you set your agent state to?

Development

Ready (Voice)

Stay in not ready, call with come in automatically

Ready For...

5.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

What do you have to click to bring up your script?

The script will autopopulate

"Worsksheet"

The script tab

Read the hard copy of the script

6.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

If we are leaving voicemail messages where do you find your voicemail script?

We do not leave voicemail messages

Use the voicemail script from the Stellantis document

The voicemail script will show on the interaction tab

In the worksheet, after selecting Voicemail

7.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

When scheduling an appointment what fields are required to fill out in the interaction tab?

The Appointment Date/Time and include the appointment template in the comments

The customer e-mail and the appointment Date and Time

The Appointment Date and Time

The customer address, Date and Time

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