Supervision and Communication

Effective communication in the workplace is important for:

• Boosting employee morale.

• Increasing productivity.

• Enhancing teamwork.

• All of the above.

What is an example of written communication?

• Verbal instruction given on the job.

• Announcement at a meeting.

• Housekeeper's report.

• Interpersonal communication.

When a message goes from the president of a company to the general manager to the food and beverage director, it is an example of:

• Verbal communication

• Two-way communication

• Organizational communication

• Interpersonal communication

According to a study, workers at the bottom of a five-rung ladder typically receive only what percentage of the information coming down from the top?

• 10%

• 20%

• 30%

• 40%

When messages move freely back and forth from one person to another, or up the ladder as well as down, we say that we have good

• lateral communication

• two-way communication

• open communication

• vertical communication

Good two-way communication contributes to:

• Increased discipline

• Better rewards

• Positive work climate

• Bilingualism

In the communication process, the sender:

• Receives the message accurately

• Expresses the meaning in symbols

• Translates or interprets the words

• Hears or reads the words

The receiver's understanding of the message can be influenced by:

• Sender's choice of symbols

• Receiver's background and education

• Nonverbal symbols

• All of the above

The first step in the communication process is where the sender

• Expresses meaning in words and symbols

• Transmit the message

• Gives feedback

• Thinks of the meaning of the message

Opportunities for misinterpretation can occur due to:

• Misstated messages

• Messages not sent or received

• Sender's personality and emotions

• All of the above